Title: Immediate Repair Request for Damaged Product During Delivery

Original article:

Hello, my name is Your Name, and I've always been a fan of your products. Recently, however, I’ve experienced a problem with the product I purchased from your company. The product is Product name, which arrived damaged during shipment.

I'm writing to inform you that there are several defects in this item that I need assistance resolving promptly. Firstly, it seems that the package was not well protected during transportation, causing some damage upon arrival. The box itself shows signs of wear and tear and has dents on its sides.

Moreover, inside the product's packaging, there is a small scratch on one side of the specific partfeature, which can be seen immediately after opening. This doesn't just affect the appearance but also impacts the functionality slightly, as it feels like something has been sticking out when used or touched.

I've attached several images to illustrate these issues for your reference. I kindly request that you replace this product and ensure better packaging protection in future deliveries. Please let me know what steps are required on my part to expedite this process.

Sincerely,

Your Name

your contact information

Modified version:

Dear Recipient's Name,

I hope this message finds you well. My name is Your Name, a long-standing customer of your esteemed establishment, and I am reaching out today because I've encountered an unfortunate issue with my recent purchase. The product in question Name, which unfortunately arrived in an unsatisfactory state due to inadequate shipping protection.

Upon unboxing, it was immediately evident that the item had suffered damage during transitclear signs of wear on its packaging and visible dents along the sides were quite alarming. Moreover, upon further inspection, I noted a noticeable scratch on one side of specific partfeature of your product. This not only marred its aesthetic appeal but also seemed to affect its operational capability.

As you can see from the enclosed photographs, there are several instances of damage and defects that I kindly request you address with immediate action. Given these issues, I am seeking a replacement for this item along with assurances on improved packaging measures in your future shipments.

Please advise on any necessary steps on my to facilitate this resolution process as soon as possible. Your swift response would be greatly appreciated.

Sincerely,

Your Name

Your Contact Information
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